Software Support Agreement Example

At least you want a confidentiality agreement. If you control proprietary source code, you may also want a restrictive source code license. When dealing with personal data, you need a data processing agreement to comply with data protection legislation. The proposal also contains a comprehensive set of boilerplate clauses covering topics such as force majeure, termination, subcontracting, communications, waivers, variations, full agreement, law and jurisdiction. These contract templates cover the provision of software-related support and maintenance services. Assistance and maintenance services are linked in several respects. For example, problems identified by support services can finally be resolved with the help of maintenance services. Support services that can be covered in the document include helping to use software and identifying errors in the software. The model assumes that support should be provided for a specific software system and not for software in general. Some form of assistance is also expected to be available. Support Services – What standards should support services meet? Do they have to be provided in accordance with ALS? If so, what are the service levels? Does the service provider have the right to suspend services in the event of a late payment? Maintenance services typically include updating the pending software and sometimes installing and setting up these updates.

Although the agreement with the relatively short and optional level of service is included in the document as a timetable. This calendar can be used to provide details on how services are provided. If you are looking for a more sophisticated document, please consult our standard and premium software support agreements. These documents include, among other things, the data processing clauses necessary to comply with data protection legislation when a company processes personal data on behalf of another company. Can I find out what format of the legal agreement required by a web developer to enter into the contract with the client? If you are looking for a contract that includes software development and/or licensing, as well as support and/or maintenance, read: What document should I use if I grant temporary access to our software and code to a potential company that can act as a software provider. Software support, maintenance and consulting contract Fees and payments – What should be paid, when and how? Will there be a time charge? Can the service provider raise prices without notice and, if so, what restrictions? Customer Obligations – What kind of assistance can the customer be asked for? Does the service provider need access to the customer`s computer systems? This site is protected by reCAPTCHA and Google`s privacy rules and terms of use apply. Support services may include some or all of the following services: The email address cannot be subscribed. Please, do it again.

Hello Alasdair, they will access our server which has all the codes and databases out there. They are evaluating the standard to see if they can work with us. Learn more about FindLaw`s newsletter, including our terms of use and privacy policies. What kind of access do you offer? Z.B. Can you access a control panel, server, compiled code and/or source code? What can the potential provider do with this access?.

Comments are closed.